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So far CtiPath has created 2 blog entries.

KPIs and other factors that make a great hosted collaboration provider

Contact Center

KPIs and other factors that make a great hosted collaboration provider

I was recently looking over an article on “5 KPIs to Evaluate Cloud and Managed Hosting Providers” with a simple question: how does CtiPath’s Cloud Hosted offering measure-up to the KPI’s in that article? Being that this article was written [...]

CtiPath2017-02-27T15:14:43-05:00March 30, 2015|Contact Center|

Principles to a Successful Contact Center Practice

Business Management, Contact Center, Quality Control

Principles to a Successful Contact Center Practice

During our tenure in the IP telephony and software industries, we have been exposed to many operational models and methodologies for both implementing IPT/Call Center projects and designing related software. We noticed that while some worked very well, others only [...]

CtiPath2017-02-27T15:14:37-05:00March 30, 2015|Business Management, Contact Center, Quality Control|