About Alan Knox

Alan is the Chief Operating Officer for CtiPath. He oversees CtiPath's Managed Services, Enterprise Services, and Product Development. Alan has been part of the CtiPath team since 2012.

The End of Document Archaeology: When Finding Information Takes Seconds, Not Hours

The Time Drain Everyone Recognizes Picture this: A customer calls with a complex technical issue. Your support engineer knows the answer exists somewhere in your documentation. It's probably in one of the 847 technical guides, policy documents, or troubleshooting manuals [...]

2025-06-08T17:28:10-04:00June 8, 2025|GenAI/MLOps|

The Information Overload Problem: How to Stop Missing Sales Opportunities

The Challenge Every Sales Team Knows Your best sales opportunities aren't always the ones that walk through your door. They're often buried in the daily flood of business announcements: funding rounds, new partnerships, executive hires, expansion plans, and industry developments. [...]

2025-06-10T10:38:44-04:00June 7, 2025|GenAI/MLOps|

“I Still Haven’t Found What I’m Looking For”: Solving the Technical Document Search Problem

The Needle in the Digital Haystack Last month, I was troubleshooting a technical issue. Despite having all the documentation at my fingertips, finding the exact information I needed felt like searching for a specific grain of sand on a [...]

2025-04-18T17:35:42-04:00April 18, 2025|GenAI/MLOps|

Generalist or Specialist AI: What Does Your Business Need?

Most business leaders today recognize AI's transformative potential. Yet many make a critical mistake: assuming that widely available generalist AI tools will solve their specific business challenges. This article explores why specialist AI often delivers more value than generalist counterparts, [...]

2025-03-25T08:18:30-04:00March 24, 2025|GenAI/MLOps|
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