What is Relational Service? Relational service involves building and maintaining strong, personal relationships with customers. This type of service often involves a high level of personal interaction and attention, and is focused on creating a positive and meaningful connection [...]
What worked at the beginning doesn't work anymore When most small businesses start, the founders, owners, employees, or a close family/friend set up the basics of IT. The business runs fine with those systems for a long time. But, [...]
As part of CtiPath's Contact Center Solutions, CallRunner provides two valuable telephony services. The service is designed for companies who put a high priority on customer satisfaction. CallRunner can provide the following services: CallRunner Load-Test CallRunner Uptime [...]
In their article "10 Top Takeaways from the 2021 State of Business Communications Report", 8x8 analyzes some of the data discovered while putting together their 2021 State of Communications Business Report. Here are some of the interesting findings for [...]
In his TED Talk from several years ago, Shawn Achor talks about "The happy secret to better work". He discusses the "Cult of the Average", where outliers are thrown out so that the data "fits". This leads us to [...]
Recently, CtiPath had the pleasure of working with Brightview Window Cleaning and Pressure Washing out of Wake Forest, NC. Brightview is a small business that has plans to grow. But they needed help with their phone system. CtiPath was [...]
CtiPath partners with Executive Office Suites at Lafayette Village! CtiPath is happy to partner with Executive Office Suites at Lafayette Village to offer IT and telephony courses for their tenants. These courses will be focused on how IT and [...]
Courtesy Callback reduces the time callers have to physically wait on hold or in a queue. The feature enables your system to offer callers (who meet your criteria) the option to receive a courtesy call back by the system instead [...]
Your small business needs you... Your time... your attention... your focus. But, how much time does IT and phone distract your from your business every day? Every week? Every month? If it's more than an hour or [...]
A contact center engineer's worst nightmare Imagine that you are a network engineer responsible for your company's on-prem contact center. You are getting reports that "the contact center is down"! But, all the lights on the Network Monitoring System [...]
