Business Management

Can Managed Services Make A Real Difference?

Every Managed Services Provider claims to help their customers. But, how can you tell which ones to trust? Start by looking at real results from real customers. Here are the results from just one of CtiPath's Managed Services customers: [...]

2021-11-30T12:06:50-05:00November 23, 2021|Business Management, Contact Center, Managed Services, Operations Experience|
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Principles to a Successful Contact Center Practice

During our tenure in the IP telephony and software industries, we have been exposed to many operational models and methodologies for both implementing IPT/Call Center projects and designing related software. We noticed that while some worked very well, others only [...]

2017-02-27T15:14:37-05:00March 30, 2015|Business Management, Contact Center, Quality Control|
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