As part of CtiPath's Contact Center Solutions, CallRunner provides two valuable telephony services. The service is designed for companies who put a high priority on customer satisfaction. CallRunner can provide the following services: CallRunner Load-Test CallRunner Uptime [...]
Courtesy Callback reduces the time callers have to physically wait on hold or in a queue. The feature enables your system to offer callers (who meet your criteria) the option to receive a courtesy call back by the system instead [...]
No Contact Center customer likes long hold times. In order to shorten the time that the caller stays on hold in the queue, Cisco has developed a new CVP feature called Courtesy Callback (sometimes referred [...]
There are four practices of the modern contact center: Customer Experience, Workforce Experience, Business Intelligence, and IT Operations. Every contact center is concerned with Customer Experience – or, at least, every contact center SAYS that it is concerned with customer [...]
