Courtesy Callback reduces the time callers have to physically wait on hold or in a queue. The feature enables your system to offer callers (who meet your criteria) the option to receive a courtesy call back by the system instead [...]
Every Managed Services Provider claims to help their customers. But, how can you tell which ones to trust? Start by looking at real results from real customers. Here are the results from just one of CtiPath's Managed Services customers: [...]
A contact center engineer's worst nightmare Imagine that you are a network engineer responsible for your company's on-prem contact center. You are getting reports that "the contact center is down"! But, all the lights on the Network Monitoring System [...]
